Last updated: September 12, 2026
These Terms and Conditions explain what you can expect from Fast Towing USA and what we ask of you when you visit fasttowingusa.com or call us to arrange towing or roadside assistance. Please read them before you accept a quote.
"Fast Towing USA" is the trading name of Fast Towing USA LLC, a Wyoming limited liability company at 30 N Gould St, STE R, Sheridan, WY 82801 ("we," "us," or "our"). These Terms and Conditions (the "Terms") are the agreement between you and Fast Towing USA LLC. They apply whenever you use fasttowingusa.com (the "Website"), call 833-995-7717 to request towing or roadside assistance, or accept a Quote. By doing any of those things you agree to these Terms; if you do not, please do not use the Website or request service through us. Our Privacy Policy explains how we handle personal information and forms part of these Terms.
If you request service by phone without visiting the Website, the terms we state on the call, meaning the Quote, who collects payment, any cancellation fee, and the arrival estimate, are the terms of your request, and we will tell you on the call where these Terms can be read. Nothing in these Terms takes away a right you have under the consumer-protection law of your state.
Fast Towing USA is an independent dispatch and referral company. We do not own or operate tow trucks, we do not employ drivers, and we do not perform any towing or roadside service ourselves. When you call, our job is to understand your situation, locate an available Operator that serves your area, state a price and an estimated arrival window, and arrange for that Operator to come to you.
We arrange service across the United States, but only where an independent Operator is available for that location. We have no local offices and no fleet of our own. If we cannot find an Operator for your request, we will tell you promptly.
Every Operator is a separate business that holds its own licenses and insurance and controls how the work is physically done. Operators are independent contractors, not our agents, employees, or partners, and they cannot make commitments on our behalf. We are not the guarantor of an Operator's work; Section 19 explains how responsibility is divided. We ask every Operator we refer a request to to honor the customer-facing commitments in these Terms, including explaining any price change before doing additional work, and we stop referring requests to Operators that do not.
You must be at least eighteen to request service. By making a Service Request you confirm that you own the vehicle or have the owner's permission to have it moved or serviced, for example as a family member borrowing the car or an employee driving a company vehicle. If you are calling for someone else who is stranded, you confirm that they know and agree. We or the Operator may ask for identification or the registration before the vehicle is moved. Either of us may decline a request where authority is in doubt. We do not arrange non-consensual tows, private-property impounds, or repossessions.
When you call, we will ask about your exact location; the vehicle's year, make, and model; whether it is all-wheel drive, electric, lowered, or modified; what has happened and whether it rolls and steers; where you want it taken; and whether you will be at the vehicle when the Operator arrives.
You agree to describe the situation truthfully and as completely as you can. The Quote and the truck that is sent depend on that description. If you are unsure about something, say so. If anything changes after the call, call us back. If anyone is injured or the vehicle is endangering other road users, call 911 first; we are not an emergency service.
We do not publish a fixed nationwide price list, because the cost of a tow depends on where you are, what you drive, and what has happened. We build a Quote for each Service Request from these factors:
We state the Quote on the call, before anything is dispatched. The Quote is the total amount for the service described, including any tax that applies where the service is performed; if tax or a payment-method charge must be shown separately in your state, we say so on the call and include it in the total we state. At the same time, and before you decide, we tell you the estimated arrival window. You may decline the Quote; if you do, no Operator is sent and you owe us nothing. The Quote already includes our Coordination Fee. We do not add a separate booking, dispatch, or referral charge afterwards, and neither we nor the Operator will add charges that were not in the Quote except as described next and for the third-party facility and storage charges explained in Section 13.
When and how a price may change on site. A Quote is only as accurate as the description it was built from. If the Operator arrives and finds the situation materially different from what was described, for example a vehicle off the roadway that needs winching, an all-wheel-drive vehicle that needs a flatbed, or a destination farther than stated, the price may need to change. In every such case the Operator must explain the difference and the revised price before doing the additional work, and you may decline it. If you decline and the job as originally described can still be done, it is done at the Quote; if it cannot, you pay only for any service actually performed and, where one was disclosed at booking, the cancellation fee in Section 8, and nothing else. An Operator may not raise the price on site for a reason that was fully disclosed on the call. If you believe that has happened, contact us. We will review the call recording, and if the reason was already covered by the Quote you will not pay more than the Quote for it: where we collected payment we refund the difference, and where the Operator collected it we pursue the difference with the Operator on your behalf.
You accept a Quote by telling us on the call that you would like to proceed. When you do, you authorize us to Dispatch the Operator we have identified on the terms quoted, and you agree to the cancellation terms disclosed at booking and set out in Section 8. We will already have given you the estimated arrival window, and we will give you the Operator's business name, which we will also give you on request at any time afterwards. We may confirm details by text or return call (Section 16). Until you accept a Quote, no Operator is dispatched. We may withdraw from a request before Dispatch, for instance if no Operator is available or we cannot confirm authority; if we do, you owe nothing and we will tell you.
You can cancel by calling us. Cancelling before Dispatch costs nothing. Once an Operator is en route, cancellation may incur a cancellation fee. Whenever a fee could apply to your request we disclose it at booking, before you accept the Quote: whether a fee applies, when it begins to apply, how it is calculated, and how it would be collected, for example by charging the card you gave us at booking. We will not charge a card you give us for any amount other than the Quote as revised under Section 6 and a cancellation fee disclosed at booking.
A no-show, meaning the Operator reaches the location you gave, you are not present, and the Operator cannot reach you after reasonable attempts and a reasonable wait, is treated as a cancellation after Dispatch. The same applies if the service cannot be performed for reasons within your control, such as an incorrect location or a vehicle already moved.
If the service cannot be performed for reasons within the Operator's control, no cancellation fee is charged, and we will locate another Operator or release you from the request, whichever you prefer.
Depending on the job, payment may be collected by Fast Towing USA or directly by the Operator. Who collects payment, the accepted methods, and when payment is due are confirmed with you when you accept the Quote, before anyone is dispatched. Unless agreed otherwise, payment is due when the service is completed. Whoever collects payment will give you a receipt; please keep it.
Refunds. If you paid any amount to Fast Towing USA before the service and the service is not performed for a reason that is not within your control, or you cancel before Dispatch, we refund that amount in full. If you cancel after Dispatch, we refund the amount paid less any cancellation fee that was disclosed to you at booking. Refunds are made to the original payment method within ten business days of the cancellation or of our confirming that the service was not performed.
The Operator's paperwork. The Operator may ask you to sign its own service authorization, invoice, or vehicle condition report. That document records the work done and the vehicle's condition; it cannot add charges beyond the Quote as revised under Section 6, change the cancellation terms disclosed at booking, or take away any right you have under these Terms. If an Operator's document says otherwise, contact us before signing or paying.
Disputes. If you believe you were charged an amount that differs from the Quote, as revised only under Section 6, contact us promptly with the date, location, and receipt. We will review the call recording and the Operator's report and respond. Where we collected payment, we refund any amount charged above the Quote as revised. Where the Operator collected payment, we raise the dispute with the Operator on your behalf and pursue the difference for you; a refund of an amount the Operator collected ultimately rests with the Operator, and we stop referring requests to Operators that do not honor a Quote. Please contact us before starting a chargeback so that we can resolve the matter faster.
Any arrival window we give you is a good-faith estimate based on Operator availability, distance, traffic, and weather. It is not a guarantee, and we do not promise that an Operator will arrive by any particular time. We will keep you informed of significant changes where we are able to. If the estimate changes materially after Dispatch for reasons not attributable to you and you cancel before the Operator arrives, no cancellation fee applies. We do not offer compensation for delays.
You agree to tell us, and the Operator on arrival, about anything that affects how the vehicle should be loaded or serviced:
If something that should have been disclosed was not, the result may be a revised price under Section 6, the Operator declining under Section 14, or damage that results from that missing information, for which Fast Towing USA is not responsible. The Operator's responsibility for how it handled the vehicle is determined between you and the Operator under applicable law.
Remove valuables and personal items from the vehicle before it is towed, such as wallets, phones, documents, and medication. Fast Towing USA is not responsible for loose items left in a vehicle; the Operator's responsibility for items in its care is determined between you and the Operator under applicable law. Once a vehicle has been delivered to a shop or storage yard, retrieving items is subject to that facility's rules. If you must leave something in the vehicle, tell the Operator and note it on any paperwork.
You choose the destination when you accept the Quote. Repair shops, impound lots, storage yards, and similar facilities are separate businesses that set their own fees, such as storage, release, and after-hours charges, and their own rules about accepting and releasing vehicles. Those charges are not part of our Quote, are not ours, and we cannot waive or reduce them. It is worth checking that the facility is open and will accept the vehicle.
If the facility is closed or refuses the vehicle, the Operator will contact you to agree an alternative destination, which may change the mileage in the Quote as described in Section 6. If you cannot be reached or no alternative can be agreed, the Operator may take the vehicle to its own yard, but only after telling you, or leaving you a message with, the yard's address, the daily storage rate, any release or after-hours fee, and how and when you can collect the vehicle. You may collect the vehicle, or have it moved to your chosen destination, as soon as the yard is open.
You agree to follow the Operator's reasonable safety instructions, stay clear of the loading area, and not ride in a vehicle while it is being towed. Whether you may ride in the tow truck is at the Operator's discretion.
The Operator may refuse to begin, or may stop, a service where the scene is unsafe; where anyone present is abusive, threatening, or visibly impaired; where the request appears unlawful, such as moving a vehicle without authority; where the vehicle cannot be handled safely with the Operator's equipment; or where hazardous materials are present. We reserve the same right to decline a request. If the refusal was caused by circumstances within your control, the cancellation terms in Section 8 may still apply.
We are not an insurance company, a motor club, or a roadside-membership plan, and we do not sell any of those. We do not bill insurers or clubs directly. If your policy or membership covers towing, we will provide a receipt and reasonable documentation to support your claim, but reimbursement is between you and your insurer or club, and we cannot promise they will pay.
Calls with Fast Towing USA may be recorded and monitored. By continuing a call after hearing the recording notice, you consent to that recording where consent is required. We record calls to confirm your request, verify the Quote given, train our team, and resolve any later dispute. We also use call-tracking numbers on our Website and in our advertising so we know which advertisement led to a call; the calling number, time, and duration are logged. Recordings and call data are handled under our Privacy Policy.
When you give us your phone number, you agree that we, and the Operator assigned to you, may call or text you about your request to confirm details, share arrival updates, or follow up afterwards. We do not send marketing texts unless you separately ask for them. Your carrier's message and data rates may apply. You can stop texts at any time by replying STOP or calling us, although we may still need to call you about a request in progress.
The content of the Website, including its text, logo, graphics, and layout, belongs to Fast Towing USA LLC or its licensors and is protected by copyright and trademark law. The Website is provided for general information and we may change or remove content at any time. You may view and print pages for personal use, but may not copy, republish, or distribute the content for commercial purposes without our written permission.
You agree not to misuse the Website or interfere with its operation. In particular, you will not use bots or scrapers to extract content or data other than through ordinary search-engine indexing, probe the Website's security, introduce malicious code, or place fraudulent or automated calls or requests.
The Website may link to third-party sites that we do not control and are not responsible for; a link is not an endorsement.
The Website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties, express or implied, about the Website, and we do not warrant that it will be uninterrupted, secure, or without errors.
For towing and roadside services, our role is to arrange them, not perform them. We do not warrant that an Operator will be available, will arrive within any estimate, or will complete a service in any particular way. The Operator is responsible for the quality and safety of its own work. Some states do not allow disclaimers of implied warranties, so some of the above may not apply to you.
Operator responsibility. Because towing and roadside services are performed by independent Operators, responsibility for the physical performance of the service, including any damage to the vehicle or its contents during hook-up, loading, transport, or unloading, rests with the Operator performing it, subject to the Operator's insurance and applicable law. If you believe an Operator damaged your vehicle, tell the Operator before they leave, note it on any paperwork, photograph it, and contact us so we can identify the Operator and help you put the claim to them.
Our liability. To the fullest extent permitted by law, the total liability of Fast Towing USA LLC arising from our coordination of a service or your use of the Website, whether in contract, tort (including negligence), or otherwise, is limited to the total amount paid under the Quote for that request, whether paid to us or to the Operator.
Excluded losses. To the same extent, we are not liable for indirect, incidental, consequential, special, or punitive damages, including lost income, lost time, alternative transportation, or loss of use of a vehicle, whether arising from a delayed, cancelled, or unperformed service or from an Operator's acts or omissions.
What these limits do not cover. Nothing in these Terms limits liability for death or personal injury caused by our own negligence, for our fraud, for our gross negligence or willful misconduct, or for any liability that cannot be limited under applicable law. Nothing in this section limits our obligation to refund amounts you paid to us for a service that was not performed, as set out in Section 9. Where a state does not allow a particular exclusion, our liability is limited to the extent that state permits.
You agree to indemnify and hold harmless Fast Towing USA LLC and its members, managers, and staff from claims, losses, and reasonable costs, including reasonable attorney fees, arising from false, inaccurate, or incomplete information you gave us or an Operator; a request for a vehicle you did not own or were not authorized to move; your breach of these Terms; your violation of law in connection with a request; or your misuse of the Website. This does not extend to claims caused by our own negligence or misconduct, and does not limit any right you have under consumer-protection law.
Talk to us first. If you have a problem with a Quote, a charge, an Operator, or anything else, please contact us before taking any other step. Call 833-995-7717, email info@fasttowingusa.com, or write to Fast Towing USA LLC, 30 N Gould St, STE R, Sheridan, WY 82801. Tell us what happened, when and where, and what outcome you want. We will look into it and work with you in good faith to resolve it; where an Operator is involved we will put you in touch with them and help you pursue the matter.
Courts. If a dispute cannot be resolved informally, you may bring a claim in the courts of the state where you live, including small-claims court, or in the state or federal courts located in Sheridan County, Wyoming. If we bring a claim against you, we will bring it only in the courts of the state where you live. Nothing here prevents you from filing a complaint with a consumer-protection agency or the attorney general in your state.
Governing law. These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules, except where the law of your state provides consumer protections that cannot be waived; those protections continue to apply to you in full.
No arbitration requirement. These Terms contain no mandatory arbitration clause and do not ask you to give up any right to bring a claim together with other customers or to have a claim heard by a jury.
Severability. If any part of these Terms is found invalid or unenforceable, it will be applied to the fullest extent permitted and the rest will remain in force.
Entire agreement. These Terms, the Privacy Policy, and the specific Quote and cancellation terms confirmed on the call make up the whole agreement between you and us about the Website and our coordination service, and replace any earlier understanding. Where terms confirmed on the call differ from a general statement here, the call terms govern that request, but nothing confirmed on the call can reduce the commitments we make to you in Sections 6, 8, 9, and 13.
No waiver. If we do not enforce a provision on one occasion, we have not waived it and may enforce it later.
Assignment. You may not transfer your rights or obligations under these Terms. We may assign them to a successor to our business.
We may update these Terms from time to time. The "last updated" date shows the current version. Continued use of the Website or our services after a change means you accept the updated Terms. A change does not affect the Quote or cancellation terms already confirmed for a request you accepted before the change was posted.
Fast Towing USA LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA. Phone: 833-995-7717, answered 24 hours a day; the same number reaches our office team. Email: info@fasttowingusa.com. See our contact page for all the ways to reach us.